Last Updated: April 28, 2025
Table of Contents
1. Introduction
VoiceGuardAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoiceGuardAI mobile application and related services (collectively, the "Service").
Please read this Privacy Policy carefully. By using the Service, you agree to the practices described in this policy. If you do not agree with our policies and practices, do not download, register with, or use the Service.
2. Information We Collect
2.1 Information You Provide to Us
We may collect information that you provide directly to us when you:
- Create an account or register for the Service
- Configure your settings or preferences
- Contact our customer support
- Provide feedback or respond to surveys
- Make purchases through the Service
This information may include your name, email address, phone number, and payment information when applicable.
2.2 Information Collected Automatically
When you use our Service, we may automatically collect certain information, including:
- Device information (such as your mobile device ID, model, and manufacturer)
- Log information (such as IP address, access times, app feature usage)
- Call metadata (such as time, duration, and frequency of calls - but NOT the content of calls)
- Performance data and error reports
We use this information to improve our Service and provide better user experience.
2.3 Voice Data
Our core functionality involves analyzing voice patterns to detect potential scams. Important points about how we handle voice data:
- All voice analysis happens on your device - we do not record or transmit the actual content of your calls to our servers
- Voice feature extraction and AI analysis is performed locally on your device
- Only detection results (such as "potential scam detected" or "human voice verified") are transmitted to our servers for service improvement
- We never store or process the actual audio content of your conversations
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Service
- Process transactions and send related information
- Send you technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and requests
- Develop new features and services
- Monitor and analyze trends, usage, and activities in connection with our Service
- Detect, investigate, and prevent fraudulent transactions and other illegal activities
- Personalize and improve your experience
4. On-Device Processing
VoiceGuardAI is designed with privacy at its core. Our key privacy features include:
- User-Initiated Scanning: Voice analysis only occurs when you explicitly share a voicemail with our app
- Local AI Processing: Our voice analysis technology runs directly on your device, not in the cloud
- No Additional Recording: We do not record or store any audio beyond what you voluntarily share
- Brief Sampling: Only 2-3 seconds of voicemail audio is needed for accurate analysis
- Minimal Data Transfer: Only detection results and anonymous statistics are sent to our servers
- User Control: You can delete all your data at any time through the app settings
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following situations:
5.1 With Your Consent
We may share your information when you direct us to do so.
5.2 Service Providers
We may share your information with third-party vendors, service providers, and consultants who need access to such information to carry out work on our behalf. These entities are required to maintain the confidentiality and security of your data.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5.4 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5.5 Protection of Rights
We may disclose your information to protect the rights, property, or safety of VoiceGuardAI, our users, or others.
6. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to delete your personal information
- The right to restrict or object to processing
- The right to data portability
- The right to withdraw consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section.
8. Children's Privacy
Our Service is not directed to children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us so that we can take appropriate action.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
VoiceGuardAI
Email: privacy@voiceguard.ai
PO Box 5109 Lacey, WA 98509